Frequently asked questions
Please read on for some of the most frequent enquiries about Evolve software and services.
If you don't find an answer to your query, please visit Evolve webHelp or simply get in touch - we are here to help.
- How much is Evolve?
- You can choose from a range of e-commerce solutions starting at £100 per month.
A single store licence costs £895. See also: pricing page - Can I try Evolve before I buy?
- Yes, you can. Get in touch and we will make available a fully functional demo for you.
- Do you have a money-back guarantee?
- Yes, we do. If you are not fully satisfied with the software within 30 days, we have a no-questions-asked refund policy.
- Do I need to know HTML or programming to build an Evolve website?
- Basic HTML skills are required to build an Evolve site. With advanced coding skills, you will take full advantage of all design and functionality aspects of the software. You can also use Dreamweaver, Frontpage and other web authoring programs.
- I already have a website - can I import the design into Evolve?
- Yes you can - just remember that your product list needs to be imported manually, via spreadsheet, CSV, etc
- Can you design the website for me?
- Yes, we design, build and publish an e-commerce site to clients' specification.
Please visit: end-to-end solution - Do you provide technical support?
- Yes, support is provided via telephone, email and the web when you sign up for any of our e-commerce solutions. Please visit: pricing page.
- Does Evolve have a product search facility?
- Yes, and many parameters can be set for this purpose.
More information on SEO with Evolve. - How does Evolve calculate delivery charges?
- Evolve calculates shipping based on location, weight, product quantity, value of orders and more...
- Can I offer discounts on my website?
- Yes, you can create different discount bands for individual customers and/or groups. These can be based on product quantity, expenditure, etc.
- Does Evolve have a wholesale / retail module?
- Yes, you can display more than one price for your products. Wholesale/traders can access a login area where prices are different from retail.
- How do I take credit card payments?
- Orders placed on your website can be processed immediately by a payment gateway. Evolve supports 12 different payment gateways. Alternatively, you can receive notification of your orders via encrypted email and process them manually.
- Can I take credit card payments without using a payment gateway?
- Yes, order details (including credit card information) can be downloaded via SSL encryption for you to process manually.
- Can my customers track their orders / view their status?
- Yes, you can create login areas proyected by password for clients to view their purchase history, order tracking, order status, etc.
- What accounting software packages does Evolve work with?
- Real-time links with the following systems are available: Sage, Quickbooks, SAP, Tropos and AS400. For integration with other systems please get in touch.
- Can I get my own secure certificate?
- You get your own secure certificate when you sign up for any of our e-commerce solutions.
- Is Evolve search engine friendly?
- With Evolve you create an e-commerce website where every page is indexed by search engines. Please visit SEO with Evolve.
- What will happen to my search engine listings if I switch to Evolve?
- As long as product names stay the same, uploading your site to Evolve will not affect your listings at all. More info...
- Can Lynx Internet help me promote my site?
- We offer a full range of web promotion services; this includes SEO, email marketing, web analytics, plug-ins for affiliate programs and more. Link to web promotion.
- Can I host Evolve myself?
- Yes, we send you information and instructions for this purpose.
- Do you provide dedicated hosting?
- Dedicated and SAN hosting are both available, see: pricing page
- What server and software will I need?
- A Windows 2k server with SQL 7.0 or above.
- Can I transfer my hosting anytime I want?
- You can transfer or close your hosting account at anytime. We refund you pro rata, you will only pay for the time you hosted with us. See our pricing page
- Can I build more than one e-commerce site?
- You will need additional licences, at disounted price, for each additional website.
- How much does it cost to upgrade?
- You get free upgrades when you sign up for any Lynx e-commerce solution. There is also an upgrade path for those who buy the software alone. See our pricing page